Support
Something broken, a question about a report, or a billing problem — mail us and a human answers.
Contact
We reply within 2 business days. If you're reporting a bug, it helps a lot to include your iOS version, your iPhone model, and roughly when it happened.
Common questions
My clip failed to analyze
Check that the clip is fully downloaded from iCloud first — a clip still syncing can't be read. Very long clips are split into scoring chances automatically, which takes longer than a single save. If it keeps failing, mail us the approximate length of the clip and what the error said.
How do I cancel my subscription?
Subscriptions are billed by Apple, so they're cancelled through Apple: Settings → your name → Subscriptions → GoalieIQ → Cancel. You keep access until the end of the paid period. Deleting the app does not cancel it.
I paid but the app says I'm on the free plan
Open Settings → Restore purchases in GoalieIQ while signed into the same Apple Account you bought with. If it still doesn't show, mail us.
How do I delete my data?
Settings → Clear all data in the app. Your profile, reports and ratings only ever exist on your device, so this removes all of it. There's no server copy to request. See the Privacy Policy for detail.
Do you keep my video?
No. Video never leaves your phone as video, and the still frames used for analysis aren't stored once the result comes back.
Refunds
Purchases go through Apple, so refunds do too — request one at reportaproblem.apple.com. If Apple declines and you think it was our fault, mail us and we'll help.