Support

Something broken, a question about a report, or a billing problem — mail us and a human answers.

Common questions

My clip failed to analyze

Check that the clip is fully downloaded from iCloud first — a clip still syncing can't be read. Very long clips are split into scoring chances automatically, which takes longer than a single save. If it keeps failing, mail us the approximate length of the clip and what the error said.

How do I cancel my subscription?

Subscriptions are billed by Apple, so they're cancelled through Apple: Settings → your name → Subscriptions → GoalieIQ → Cancel. You keep access until the end of the paid period. Deleting the app does not cancel it.

I paid but the app says I'm on the free plan

Open Settings → Restore purchases in GoalieIQ while signed into the same Apple Account you bought with. If it still doesn't show, mail us.

How do I delete my data or my account?

If you created an account, use Settings → Delete account. That removes the account from our servers and wipes this device in one step, immediately and permanently.

If you never signed in, there's nothing on our servers to delete — your profile, reports and ratings only ever existed on the device, and Settings → Clear all data removes them. Either way, deleting your account does not cancel a paid subscription; do that through Apple. See the Privacy Policy for detail.

Do you keep my video?

No. Video never leaves your phone as video, and the still frames used for analysis aren't stored once the result comes back.

Refunds

Purchases go through Apple, so refunds do too — request one at reportaproblem.apple.com. If Apple declines and you think it was our fault, mail us and we'll help.